At Kitchen Love, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund and returns policy as outlined below.

1. Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, and in its original packaging
  • The return request must be initiated within of receiving the product
  • Proof of purchase (receipt or order confirmation) is required.

Certain items are non-returnable, including:

  • Perishable goods
  • Customized or personalized products
  • Items marked as final sale
  • Gift cards

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our support team at info@thereliabletechnologies.com or call +92 348 5446847 with your order details.
  2. Once approved, we will provide you with the return shipping address.
  3. Securely pack the item and send it back using a trackable shipping service.
  4. Once received, we will inspect the item and notify you about the status of your return.

3. Refund Process

If your return is approved, your refund will be processed in the following ways:

  • Original Payment Method: Refunds will be credited back to the original payment method within 7-10 business days.
  • Store Credit: If preferred, we can issue store credit for future purchases.
  • Partial Refunds: In some cases, a partial refund may be issued for used or damaged items not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@thereliabletechnologies.com.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • If returning an item over RS.1000, we recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take time before the refund is officially posted.
  3. Contact your bank for further processing times.
  4. If you’ve done all of the above and still haven’t received your refund, contact us at info@thereliabletechnologies.com.

7. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

For any questions regarding our Refund and Returns Policy, contact us: Email: info@thereliabletechnologies.com
Phone: +92 348 5446847

By purchasing from Kitchen Love, you agree to this Refund and Returns Policy.